Do you install the equipment yourselves?
No, and that's on purpose. We're the expert on your side. We design the system, bring in professional installers we trust (licensed where New York State requires it), and oversee the work. Since we're not the ones holding the drill, our whole job is making sure it's done right.
Why not just call an installer directly?
You can, and many do a fine job of mounting and wiring equipment. But security is often a side business for audio-video installers. Knowing where a camera has to sit to identify a face, or how an alarm gets defeated, takes a specialist. We give your installer an exact plan and check that it was followed.
Can I use an installer I already know?
Yes. If you already have someone you trust, we'll hand them a clear plan, answer their questions, and check the finished work.
I already have cameras or an alarm. Can you help?
Yes. A security checkup is a good place to start. We review your home the way a burglar would, look at your cameras after dark, and give you a written list of what's working, what isn't, and what to fix first.
Do you work with Ring, Nest, SimpliSafe, ADT or other brands?
Yes. We work with whatever you have. We'll tell you honestly what's worth keeping, what can be connected together, and what should be replaced.
What's Ubiquiti UniFi, and why do you recommend it?
UniFi is professional-grade networking and camera equipment made by Ubiquiti. It gives you strong Wi-Fi throughout the house, keeps cameras on their own protected network, and puts your Wi-Fi, cameras and doorbell in one app, with no monthly fees. It's our specialty, though we'll always recommend what fits your home.
Do I have to sign a contract or pay a monthly fee?
No. You own the equipment and the recordings. If you'd like professional alarm monitoring, we'll explain the options and what they cost so you can decide, but nothing we plan requires a monthly plan.
I'm not very good with technology. Is this for me?
Absolutely. That's exactly who we plan things for. We keep it simple, show everyone in the house how to use it, and leave a one-page guide. If something's confusing later, just call.
I go south for the winter. Can you help?
Yes. We set up alerts for heat loss, water leaks and visitors, plus camera access from your phone, so you know the house is fine while you're away.
Will my cameras still work if the power or internet goes out?
With battery backup, yes. Cameras keep recording to the recorder inside your home. Watching from your phone needs an internet connection, which is what the backup-internet add-on is for.
Will my cameras record my neighbors?
We aim cameras at your property and use privacy masking to block out neighbors' windows and yards where a view would otherwise include them.
Do the two-way radios need a license?
The family radios we recommend use GMRS, which needs an FCC license: $35, no exam, good for ten years, and it covers your immediate family. We'll walk you through it. The off-grid text messaging radios don't need a license at all.
What areas do you serve?
Latham and the Capital District, including Colonie, Loudonville, Clifton Park, Halfmoon, Niskayuna, Albany, Troy, Schenectady and Saratoga Springs.
What does it cost?
The first conversation is always free. After the assessment, you get a written proposal with our fee and the estimated installation cost before any work begins. Nothing happens until you say yes.
Still have a question?
Ask it during a free consultation. We'll call you, usually within one business day.